Wanda Customer Terms of Use

Version: 2026-08-23 · Effective: 23 August 2026

These terms govern your use of the Wanda customer app, operated by Wanda Software Qatar / Mahaz Chowdhury. A participating salon remains responsible for the salon services it provides.

1. Eligibility and invited accounts

• You may create an account only after a participating salon has registered and invited you.
• Provide accurate information, keep your six-digit passcode and device secure, and do not share access.
• Notify support promptly if you suspect unauthorised use or incorrect account information.

2. Appointments and salon services

The app lets you request appointments using availability supplied by participating salons. A booking is subject to salon confirmation, opening hours, staff availability and salon policies. Arrive on time and contact the salon if you cannot attend. Cancellation, rescheduling, lateness, no-show and refund rules may vary by salon and will apply in addition to these terms.

3. Payment and prices

The current version is book-in-app and pay-at-salon. The app does not process online payments. Prices, package eligibility and balances displayed in the app should be confirmed with the salon before service where a correction or recent transaction has not yet appeared.

4. Reviews and information you submit

Submit truthful, relevant and lawful information. Do not post abusive, discriminatory, misleading, confidential or infringing content. Reviews may be moderated where reasonably necessary for safety, legality or relevance, but genuine negative feedback will not be removed merely because it is critical.

5. Prohibited conduct

You must not attempt to access another person’s account or records; bypass security; automate abusive requests; interfere with the service; upload malicious material; misuse salon or staff information; impersonate another person; or use the app unlawfully.

6. Availability and changes

We aim to keep the app available but do not promise uninterrupted operation. Features may be corrected, secured, updated or temporarily unavailable. Important appointment questions should be confirmed directly with the salon if the app or network is unavailable.

7. Privacy, suspension and deletion

The Customer Privacy Notice explains data handling. We may restrict access where reasonably necessary to protect users, salons or the service, investigate misuse or comply with law. You may delete your app account from Profile → Delete account or through the external deletion-request page.

8. Intellectual property and third parties

The Wanda software, branding and documentation are owned by or licensed to the operator. You receive a limited, revocable, non-transferable right to use the app for its intended purpose. Apple, Google and other service-provider terms may also apply.

9. Responsibility

Nothing in these terms excludes rights or liability that cannot legally be excluded. To the extent permitted by law, the app operator is responsible for the digital service it provides, while each participating salon is responsible for its services, staff, prices, premises and fulfilment of appointments.

10. Governing law, changes and contact

These terms are governed by the laws of the State of Qatar, without limiting mandatory consumer or privacy rights. Material changes will receive a new version and effective date. For support, contact wandasoftwareqatar@gmail.com.