Wanda Customer Privacy Notice

Version: 2026-08-23 · Effective: 23 August 2026

This notice explains how personal information is handled when you use the Wanda customer app. Wanda Software Qatar, operated by Mahaz Chowdhury, provides the app and customer-app service. The salon you visit separately controls its operational records, including appointments, services, purchases and legally required business records.

1. Information we process

• Account and profile: name, phone number, email address, profile image, date of birth, gender, preferred salon and encrypted passcode credentials.
• Salon activity: appointment requests and history, selected salon, services and staff, package information, purchase history, reviews, favourites, loyalty activity, offers and notification preferences.
• Device and security: device identifiers used for sessions, operating platform, push-notification tokens, authentication records, security events and limited technical diagnostics.
• Support: messages, correction or deletion requests, issue descriptions and information you choose to provide.

Biometric checks are performed by your device operating system. Wanda does not receive your fingerprint or face scan. The current version does not take online payments and does not continuously collect device location.

2. Where information comes from

Information comes from you, your participating salon and its authorised staff, your use of the app, and your device or platform when it supplies security and notification information.

3. Why we use information

We process information to create and secure your invited account; show and update your profile; provide salon availability, booking and account features; display relevant salon history and package information; deliver service notifications; respond to support and rights requests; prevent abuse; diagnose faults; maintain necessary records; and comply with applicable legal obligations.

4. Who can receive information

Information may be available to the participating salon and authorised staff who need it to provide services or maintain records. Limited information is processed by service providers used for cloud hosting, databases, authentication, push notifications, security and support, including Render, Neon, Firebase/Google, Apple and the relevant mobile platform. We do not sell personal information or use it for third-party behavioural advertising.

5. International processing

Some technology providers may process or store information outside Qatar. We use providers and safeguards appropriate to the service and limit access to what is needed to operate it.

6. Retention and account deletion

Your customer-app account data is retained while your account is active and as needed for security, support and the purposes described above. Selecting Profile → Delete account permanently deletes the customer-app account and associated app-only data, including app credentials, preferences, favourites, rewards, reviews, push tokens and in-app notifications.

Deleting the app account does not automatically delete separate salon records that may need to be retained for appointments, completed services, purchases, refunds, accounting, fraud prevention, disputes or legal and regulatory compliance. Those records are retained only for the applicable purpose and period, then deleted or anonymised when no longer required. To request deletion without the app, use the account deletion page.

7. Security

Measures include encrypted network connections, hashed passcodes, short-lived access tokens, rotating refresh tokens, device-secure storage, role-restricted operational access and limited production access. No system is completely secure; report suspected account misuse promptly.

8. Your choices and rights

Subject to applicable law, you may request access, correction or deletion; object to certain processing; withdraw consent where applicable; and raise a complaint. You can edit supported profile information in the app, change notification preferences, or delete the app account. Requests concerning the salon’s operational records may need to be handled by that salon.

9. Children

The app is not directed to children and accounts are created only for customers invited through a participating salon. A parent or guardian should contact us and the relevant salon if they believe a child’s information has been provided improperly.

10. Contact and changes

For privacy or security questions, contact wandasoftwareqatar@gmail.com. Material changes will be published with a new version and effective date.